TERMS AND CONDITIONS FOR THE DORO SOFTWARE

This is a binding legal agreement (“Software Agreement”) between you (“you/r” or “user”) and Doro AB, a company organized under the laws of the Kingdom of Sweden with company registration number 556161-9429 at the Swedish Companies' Registration Office (Bolagsverket) (“Doro,” “us,” “we” or “our”), with our corporate headquarters located at Magistratsvägen 10, S-226 43 Lund, Sweden.  User and Doro are referred to herein, each, when separately, as a “Party,” or when collectively, as the “Parties.”

 

By using the Doro Software, or any of Doro’s associated software applications, such as “My Doro Manager” or My Doro Manager for Relatives” (collectively, “My Doro Manager” or “Application”), or by accessing the Doro Software through its web portals www.dorocanada.com, www.dorousa.us, www.doro.com or any other by Doro localized regional web portal (the “Site”), and/or using any of the services accessible through the Site or otherwise (the “Services”), or by establishing an account on Doro's associated software applications, (the “Account”), you agree to be bound by the  terms and conditions of this Software Agreement, whether or not you ultimately ever use the Doro Software, any associated software applications, establishing an Account, or using any of our Services. 

 

The terms and conditions for Doro's associated software applications, together with Doro’s Privacy and Legal Notice, can be are found at www.dorocanada.com/legal, and are the terms and conditions that govern your use of the Doro Software and any other associated software applications, establishing an Account, or using any of our Services.  (the “Terms”). 

 

Doro reserves the right to modify the Site or revise the Terms at any time and at its sole discretion and also reserves the right to offer additional Services or modify or cancel any of the Services or the Site at its sole discretion.  You should review the Site from time to time for any revised Terms. 

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING USE OF THE SITE AND OUR SERVICES, INCLUDING VARIOUS LIMITATIONS AND EXCLUSIONS, AND A DISPUTE RESOLUTION CLAUSE THAT GOVERNS HOW ANY DISPUTES SHALL BE RESOLVED.

 

TO GET FULL ACCESS TO ALL FUNCTIONS OF THE DORO SOFTWARE, APPLICATION, SITE, AND/OR OUR SERVICES, YOU MUST FIRST AGREE TO THE TERMS AND CONDITIONS OF THIS SOFTWARE AGREEMENT BY CHECKING THE BOX LOCATED AT THE END OF THE SOFTWARE AGREEMENT.  IF YOU DO NOT AGREE TO BE BOUND BY THIS SOFTWARE AGREEMENT, SOME FUNCTIONALITY OF THE DORO SOFTWARE, APPLICATION, SITE, AND/OR OUR SERVICES, MAY BE DEGRADED OR OTHERWISE NOT BE AVAILABLE TO YOU.  PLEASE CONTACT YOUR RETAILER OR DORO FOR FURTHER INFORMATION.

 

I. TERMS AND CONDITIONS

 

This Software Agreement is an electronic contract that details the legally binding terms and conditions of your use of the Doro Software, any of Doro’s associated software applications, the Site, and your use of any of our Services.  By checking the box on the last page it shall serve as your legally binding electronic signature and represents that you have read and accepted the entirety of the Terms of this Software Agreement, as well as Doro’s Privacy and Legal Notice statement.

 

This Software Agreement may be modified by Doro at any time and at the sole discretion of Doro.  Any modification shall be effective once posted to the Site and accepted by the user.  You agree to be bound to any changes to this Software Agreement when you accept the changes before you continue to use the Services or the Site.  If you decline the changes, you may not access the Services or to the Site.  You are only authorized to use the Services if you agree to abide by all applicable laws and to this Software Agreement.

 

In the event that you refuse to accept such modifications, Doro shall have the right to any or all of: (i) to refuse renewal of your Account, (ii) to terminate your access to Services, (iii) terminate the Software Agreement with you in its entirety, and (iv), terminate your Account.

 

II.   THE DORO SOFTWARE

 

1. Technical Requirements to Use the Doro Software 

Use of the Doro Software requires the following three pre-requisites: 1) a Doro mobile phone embedded with the Doro Software; 2) a Smart phone or personal computer that can be downloaded with and operate the Doro Software, or any of Doro’s associated software applications, or the access the Site; access to the Internet.

 

The Doro Software consists of such software that is currently pre-installed on Doro mobile phones to operate the Doro Software, or any of Doro’s associated software applications, or access any of the Services.

 

Please note that the use of the Doro Software or any of Doro’s associated software applications, or access any of the Services, can be affected by your hardware and chosen operating system.

 

III. GENERAL PROVISIONS

 

2. License to Use the Doro Software

In consideration of the obligations created by your acceptance of the Terms of this Software Agreement, we hereby grant to you a personal, revocable, non-exclusive, non-assignable, non-transferable license for the limited duration of the Software Agreement to use the Doro Software, any of our associated software applications, the Site, and our Services, provided however that such Doro Software, any of our associated software applications, the Site, and our Services, are used solely and strictly for your own personal use. You agree to only install and use only one copy of the Doro Software and Application on a single device.  Some of the components of the Doro Software and the Application may be governed by applicable open source software license. For open source licensed software, applicable open source license terms shall apply.

 

You agree that all Doro Software and Application are provided to you by way of a license only.  All Doro Software and Application provided is licensed to you for use strictly in accordance with the Terms.   Use of software offered by a third-party may be subject to separate terms and conditions that you must accept before using such software.

 

3. Permitted License Use and Restrictions 

You are expressly prohibited from actions undertaken to modify, copy, reproduce, display, publicly perform, republish, sell, dispute, make derivative works, or use the Doro Software, associated software applications, or our Site and Services in any way for any public or commercial purpose not expressly provided for under this Software Agreement.  You shall not use any automatic or manual processes to monitor or copy the Site and any of its content, nor may you use any monitoring software to extract information about usage or any users, including your own.  You shall not provide, distribute, share, offer, replicate, or produce the contact information of any other user to any individual whether in writing or verbally or by any electronic means.

 

You are solely responsible for, and assume all liability regarding the accuracy and truthfulness of all information and content you provide, publish, post, transmit, communicate, or otherwise make, have made, or fail to make available through the Site and Services (“Content”).  You are also responsible for, and assume all liability regarding your interactions with, any other users through our Site and Services.  You assume all risk when using the Site and Services, including but not limited to, all of the risks and consequences associated with any online or offline interactions by and between any other persons or entities.

 

You agree to use the Doro Software, any associated software applications, the Site and Services, only for the intended purposes that are permitted by these Terms and any applicable laws, regulations, or generally accepted practices or guidelines in the relevant jurisdictions. 

 

4. Termination of the License 

Doro shall notify you if in its sole opinion it considers that you have materially breached or otherwise failed to comply with the Terms.  In such case the license to use the Doro Software and Application shall automatically terminate at our sole discretion.  In such event, you shall cease all use of the Doro Software and Application and destroy and/or permanently delete all copies of the Doro Software and Application and all of its component parts.

 

We reserve the right to decline any license application from you, at our sole discretion, and to suspend or terminate your use of the Site or Services for any failure or perceived failure of any of the aforementioned Terms.  We are not liable or responsible for any Content provided by you or by anyone authorized by you.  We reserve the right at all times to determine whether Content provided by you is appropriate and in compliance with this Software Agreement, and we may modify or remove Content at any time, without prior notice and at our sole discretion, if we find or determine that the Content is in non-compliance with any of the Terms of this Software Agreement.

 

5. Fees and Renewal 

The Doro Software and Application may be provided to you by any of being provided for free, provided for free for a limited period of time, or provided for a monetary fee.

 

Where the Doro Software and Application is licensed to you free of charge for a limited period of time, you shall have the option to renew the license and pay the then applicable license fee.  The license needs to be renewed within the specified time interval.  If you choose not to renew the license, you shall only be able to use a limited version of the Doro Software and Application and only access a restricted number of applications on your device.

 

If provided for a monetary fee, we shall bill you for your specified fee for access and use of the Services in conjunction with our standard of pricing that is detailed on our Site.  Failure to timely pay the fees when due pursuant to the payment protocols shall result in default and shall constitute a material breach of the Terms of this Software Agreement.

 

There shall be no cancellations, partial or full refunds, or any other form of returns of your fee payment once received, as all purchases shall be deemed final.  All orders placed on the Site shall be processed when you complete the checkout process.  Any default in payment entitles us to immediately suspend access to your Account until payment is received and/or entitles us to terminate this Software Agreement.

 

We may at any time, upon notice required by applicable law, change the pricing of our fees or institute changes or impose or eliminate additional fees.  The application of these changes shall be implemented during renewal period and to all new Parties after the effective date of change.

 

The Services are available at different increments with a maximum of one (1) year term of access (“Term of Access”).  Once your Term of Access to our Services has ended, you shall no longer be able to access our Services unless you renew your license.

 

We may also offer other promotional offerings from time to time, and if you become a licensee by using a promotion code, the promotional price is effective for the period stated on the promotional code.  After the promotional period has expired, the license fee then in effect shall apply.

 

You agree that you shall pay for all applications that you download, with the exception of any applications made available at no charge.

 

You may cancel your license to the Services at any time during your Term of Access.  Such cancellation of Services shall be in writing and you shall not receive a refund for any unused or forfeited Term of Access.

 

6. Software Upgrades 

The Doro Software and Application shall update automatically on your device from time to time without additional monetary fee once a new version is available. No updates shall be made if we determine that you are using a limited version of the Doro Software and/or Application.

 

7. Agreements and Transactions Electronically

Your use of the Account includes the ability to enter into agreements and to make transactions electronically. You acknowledge that your electronic submissions constitute your assent and you agree to be bound by and to pay for such transactions.

 

8. Order

You submit an order by selecting “buy”, “ok”, “I accept” or other similar confirmation of acceptance . All orders are subject to acceptance by Doro. You agree that, once accepted by Doro, all orders, shall be legally valid and binding.

 

9. Payment

You may pay by credit card or other payment methods if accepted by Doro.

 

10.  Cancellation

You have the right to withdraw a transaction without charge until delivery of the Doro Software and/or Application has started. You may not withdraw from a transaction once delivery of the Doro Software and/or Application has started.

 

11.  Application Download

You may, if supported by the software, use the Doro Software and/or Application to download software applications. Some of the software applications are offered and supported by Doro while others are made available by third parties.  Doro is not responsible for any software applications that originate from third party sources. Use of software offered by a third party may be subject to separate terms and conditions.

 

12. Defective Doro Software and/or Application

In the event that you discover that (i) the Doro Software and/or Application is defective, (ii) the Doro Software and/or Application does not match the description of the Doro Software and/or Application you ordered, or (iii) technical problems delayed or prevented delivery of Doro Software and/or Application, your sole and exclusive remedy shall be either replacement of the Doro Software and/or Application or refund of the price paid for the Doro Software and/or Application, as determined by Doro.  You must notify Doro of any defect or occurrence described above within twenty (20) days of becoming aware of such defect using the Notice provisions provided herein.

 

13.   Submission and Storage Capacity

The Doro Software and/or Application permit you to synchronize and to send and store photos and other files either between third parties or your relatives. A specific amount of storage space of one (1) gigabyte (GB) is allocated per Account and may be subject to change from time to time at Doro’s sole discretion without prior notice to you.  Additional storage space may be provided as an extra storage service for a fee.

 

If you have limited use and choose not to renew your Account, Doro shall take reasonable steps to preserve your stored data for thirty (30) days after the termination date. If you renew your Account within that thirty (30) day period, your stored data shall still be available in your Account. If you terminate your Account and you do not renew it within such thirty (30) day period, your stored data shall be deleted from your Account. Your data may still be available on your device, but no back-up copies or data shall be available from Doro.

 

14.  Collection and Processing of Data

Doro’s Privacy and Legal Notice statement reflects the terms and conditions for how Doro collects, processes, stores, and shares personal information provided by you or on your behalf as well as information compiled by Doro, and specific dispute resolution procedures concerning privacy issues, can be found at www. dorocanada.com/legal .

 

Doro’s Privacy and Legal Notice statement applies to all personal information received by Doro in the Canada, United States of America from the European Economic Area (“EEA”) and from Switzerland, in any format, including electronic, paper or verbal.  For personal information Doro receives from the EEA or Switzerland, Doro has committed to handling such personal information in accordance with the Safe Harbor Principles.  For personal information Doro receives from Canada, Doro has committed to handling such personal information in accordance with Canadian law.   See www.dorocanada.com/legal.

 

When you create an Account, Doro may collect a variety of personal information, including, but not limited to, your name, mailing address, phone number and email address. Personal data are stored by Doro for one (1) year after the termination of the Account or these Terms, for whatever reason. 

 

Doro may also collect non-personal information, which means data (e.g., metadata) in a form that does not permit direct association with any specific individual. You agree that Doro may collect, use, transfer, and disclose non-personal information for any purpose. If Doro combines non-personal information with personal information, the combined information will be treated as personal information.

 

Doro may use an external billing system to enable you to make transactions electronically. By entering into these Terms you agree that such billing data provided by you will be stored by a third-party provider and not by Doro.

 

15.   Doro’s Use of Personal Data

Doro may gather and use your personal data in order to deliver the service requested by you. The personal data helps Doro to develop, deliver, and improve its products, services, content, and advertising.  Doro may for example use your email address to send you a Services-related message to you as well as marketing material and advertisement offers. Doro may also use personal information for internal purposes, such as auditing and data analysis.

 

By entering into these Terms you confirm your consent to Doro processing your personal data for the purposes above and you agree that Doro may make certain personal data available to strategic partners. Doro will process your personal data in accordance with the Swedish Data Protection Act.

 

Doro may also deliver your personal data if it is necessary by law, legal process, litigation and/or requests from public and governmental authorities, or if Doro in good faith considers it necessary to fulfil regulations stated by law or to comply with legal decision informed to Doro, or to protect and defend rights or property belonging to Doro.

 

Doro is committed to protecting your personal data and takes administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

 

You can contact Doro if you have any questions regarding how we process personal data related to you. If any of your personal data should be incorrect, you are entitled to have it corrected or deleted. You also have the right to request in writing and personally signed, once per calendar year,  and free of charge, regarding which personal data we processed relating to you and why.

 

You can withdraw your consent to us (“opt out”) using your personal data whenever you like by sending a written request in English to opt out as follows:

 

Doro AB

Attention: Software & Privacy Compliance Designee

Magistratsvägen 10

SE-226 43 Lund

Sweden

Fax:  +46 46 280 50 01

Email: SPCD@doro.com

 

If you elect to revoke (“opt out”) your consent to Doro processing your personal data you may no longer be able to use some or all of the features of the Doro Software, Application, Site and/or Services.

 

16.  Intellectual Property Rights

Doro, its suppliers, affiliates, partners, and licensors if any, own and retain all rights, titles and interests in and to the content of the Doro Software, including but not limited to, its own content, original works fixed in tangible medium of expression, trademarks, service marks, trade names, trade secrets, inventions, conceptions, ideas, text, graphics, logos, images, gifs, domain names, gTLDs, data compilations, and any other intellectual property rights related to the Doro Software, Application, Site or Services, and shall be the sole property of Doro, its suppliers, affiliates, partners, and licensors.  All Rights Reserved under the applicable laws of the Kingdom of Sweden and under all other applicable international copyright laws and treaties.

 

17. Disclaimers and Exclusions

The Doro Software, Application, Site and/or Services provided under this Software Agreement are provided on “AS IS” and “WHERE IS” bases.  Any express or implied warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed in their entireties.  In no event shall Doro or any of its designees or representatives be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use; data or profits; or business interruption) however caused and under any theory of liability, whether in contract, strict liability, equity or tort (including negligence or otherwise) arising in any way out of the use of the Doro Software, Application, our Site and/or Services, even if advised of the possibility of such damage.

To the maximum extent permitted by applicable law, Doro and its suppliers shall in no event be liable for any special, incidental, indirect, or consequential damages or losses whatsoever or (whether the same are direct, indirect or consequential) for any loss of business, revenue or profits, loss of data, business interruption, loss of business information, or for any other pecuniary loss arising out of the use of or inability to use the Doro Software.

The maximum total liability of Doro to you for any loss or damage arising under or in connection with this Software Agreement shall be limited to the price paid by you for the Doro Software.

Nothing in these Terms shall limit or exclude Doro’s liability for death or personal injury caused by Doro’s intentional negligence, or for fraud or fraudulent misrepresentation.

Doro does not warrant that operation of the Doro Software, Application, Site or Services, shall be uninterrupted or error free, or that functions in the Doro Software or Application shall operate in combination with any hardware not provided by Doro.

 

18. Force Majeure 

Doro is not responsible for failure to perform any of its obligations under the Terms, where such failure is due to an event that is beyond Doro’s reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, terrorist activity and acts of God.

 

19.  Hold Harmless Provisions 

You agree to hold Doro, its subsidiaries, and affiliates, and its and any and all of their officers, designees, partners, representatives, and employees, harmless, without limitation, against any claims, proceedings, actions, costs, damages, expenses, liability, losses, and demands, including reasonable legal expenses, made by any third party due to or arising out of your breach of or failure to comply with this Software Agreement, including any breach of your representations and warranties contained herein, any Content you provide while using the Doro Software, Application, Site and/or the Services, and the violation of any laws or regulations by you.

 

20. Dispute Resolutions 

With the exception of any dispute concerning privacy issues under Doro’s Privacy and Legal Notice (found at www.dorocanada.com/legal ), if any dispute arises between any user and Doro concerning the Software Agreement, Application, our Site and/or any Services (“Dispute”), representatives of the Parties shall promptly meet within the boundaries of Stockholm, Sweden, unless otherwise agreed by the Parties, as soon as reasonably possible, but not later than forty-five (45) days after the sending of a written notice under the Notice provisions herein of a Dispute and the Parties shall engage in good faith negotiations aimed at resolving the Dispute (“Good Faith Negotiations”).  If the Parties are unable to resolve such Dispute satisfactorily within forty-five (45) days from the date of receipt of such written notice of a Dispute, either Party may submit the Dispute to arbitration by serving the other Party with a written notice of the intention to arbitrate, as provided for below. Any Dispute that has not been resolved in accordance with Good Faith Negotiations above shall be finally settled by arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (the “SCC”).

 

The Rules for Expedited Arbitrations shall apply where the amount in dispute does not exceed $100,000 USD. Where the amount in dispute exceeds $100,000 USD, the Arbitration Rules shall apply. The Arbitral Tribunal shall be composed of a sole arbitrator where the amount in dispute does not exceed $1,000,000 USD. Where the amount in dispute exceeds $1,000,000 USD, the Arbitral Tribunal shall be composed of three arbitrators. The amount in dispute includes the claims made in the Request for Arbitration and any counterclaims made in the Answer to the Request for Arbitration.  The place of arbitration shall he held within the boundaries of Stockholm, Sweden, unless otherwise agreed by the Parties. The prevailing Party in any such arbitration shall also be entitled to an award of its reasonable attorneys’ fees and all other fees and expenses related to such arbitration including for experts, disbursements, discovery costs and the fees and expenses of the arbitration itself.  The language to be used in the arbitral proceedings shall be English.

 

21.  Advertising 

The Doro Software and Application may include in-app advertising.

 

22. Representations and Warranties 

By providing any Content to Doro whether within or without the Site, you represent and warrant that:

 

i.   You have the lawful right to reproduce and distribute such Content.

ii.   Any and all Content provided by you is true, accurate, and complete, and

that you shall notify us promptly of any changes to such Content, including but not limited to a copy of an authentic and valid government issued identification card, such as a Driver’s License, or national identity number card, or the equivalent.

iii.   The publishing, posting, uploading, or transmission by any means of the Content shall not constitute a criminal offense, violate the rights of any party or violate any local, state, national, or international laws.

iv. The Content that you submit is not unlawful, threatening, harmful, abusive, vulgar, harassing, obscene, defamatory, indecent, libellous, tortious, hateful, or invasive of another person’s rights and privacy, as well as not racially, ethnically, lifestyle-wise, or otherwise objectionable.

v.   You shall not knowingly infringe on the intellectual property rights or other statutory rights of any third party by any of the Content you submit.

vi.   You shall not impersonate or misrepresent any other person or entity or use a false name or a name that you are not authorized to use.

 

23.   Your Account

You agree to provide accurate and complete information when you agree to the Terms of this Software Agreement during the registration process and to update your registration data when necessary to keep it accurate.

 

You are permitted to share your login and password with other persons, but you are solely responsible for maintaining the confidentiality and security of your Account and for all activities that occur on or through your Account.  Doro, its suppliers, affiliates, partners, and licensors if any, are not responsible for any losses arising out of the unauthorized use of your Account.

 

24.  Governing Law 

This Software Agreement shall be interpreted, construed, and governed by the substantive law of the Kingdom of Sweden. 

The United Nations Convention on Contracts for the International Sale of Goods is specifically disclaimed.

 

25. Exclusive Jurisdiction 

The Parties irrevocably submit to the exclusive jurisdiction of the courts of the Kingdom of Sweden over all disputes arising under this Software Agreement, Application, our Site and/or any Services not otherwise subject to arbitration and to oversee any arbitration hereunder and enforce any arbitral awards.

 

26. Notices 

Any notice or other communication required or permitted to be given or sent to Doro under this Software Agreement shall be in writing in the English language, and shall be delivered personally to the following authorized person of Doro by prepaid express delivery service (such as FedEx), fax or email as follows:

 

Doro AB

Attention: Software & Privacy Compliance Designee

Magistratsvägen 10

SE-226 43 Lund

Sweden

Fax:  +46 46 280 50 01

Email: SPCD@doro.com

 

or sent to such other address, fax number or email address as Doro shall have communicated to the sending Party.

 

With respect to any notice or communication required or permitted to be given or sent to a user under this Software Agreement, Doro shall take reasonable efforts to communicate in the language(s) in which Doro made the Software Agreement available to user.  You agree that Doro may provide notice or other information to you by posting it on the Site, sending you an email to the address listed in your Account, mailing it to the postal address listed in your Account, hand-delivery to you, calling you via telephonic means, or sending you a Short Messaging Service (“SMS”) text message or via facsimile to the number provided in your Account.

 

Any Notice so addressed to the relevant Party shall be deemed to have been delivered (a) if delivered in person or by messenger, when proof of delivery is obtained by the delivering Party; and (b) if given or made by facsimile upon the receipt of a transmission report confirming delivery, or if made by email, upon receipt of such email being “opened” or “read” by a recipient.

 

27. Governing Language 

The governing language of the Software Agreement shall be the English language.  No translations of the Software Agreement into any language other than English shall be considered in any interpretation thereof, and in the event that any translation of this Software Agreement is in conflict with the English language version, the English language version shall govern.

 

28.  Entire Agreement 

This Software Agreement shall constitute the entire agreement between the Parties respecting the matters hereto and supersede all prior, warranties, statements, promises, information, arrangements, or understandings, whether oral or written, express or implied, with respect to the subject matter of this Software Agreement.  No Party shall be bound or charged with any oral or written agreements, representations not specifically set forth in this Software Agreement.

 

29.  No Waiver 

The failure by a Party to require performance of any provision of this Software Agreement shall not affect that Party’s right to require performance of that or any other provision of this Software Agreement at any time thereafter, nor shall a waiver of any breach or default of this Software Agreement or of any provision of this Software Agreement constitute a waiver of any subsequent breach or default or a waiver of this Software Agreement or of any provision of this Software Agreement.

 

30.  Severability 

Any provision of this Software Agreement that is held or adjudged invalid, prohibited or unenforceable in any jurisdiction shall, as to that jurisdiction, be ineffective to the extent of such invalidity, prohibition, or unenforceability, and shall be severed from the balance of this Software Agreement, all without affecting the remaining provisions of this Software Agreement or affecting the validity or enforceability of such severed provision in any other jurisdiction.  The Parties agree in good faith to promptly reformulate any such invalid, prohibited, or unenforceable provision to preserve the original intentions and objectives of this Software Agreement and to remove such illegality, invalidity, or unenforceability to the extent possible without materially reducing the value of this Software Agreement to any Party.

 

31.  Revision Date 

This Software Agreement was last revised on Dec 14, 2015.

 

I have read and understood the Software Agreement, Application, and the Privacy and Legal Notice statement, and agree to their terms and conditions:

 

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