Privacy policy

Last update: December 16, 2015




The purpose of this Privacy Policy is to tell you how Doro processes the personal information of its customers who use the web site or otherwise receive information from Doro about its products and services. The Privacy Policy applies regardless of the way or means used to access to the Website. Before using the services offered on the Website, you must read carefully this Policy and the Terms and Conditions of Sale of the Website. By accessing and / or using the Website, you acknowledge that you have read, understood, and agreed to be subject to all the conditions provided in those documents.





In the course of your use of the Website and your purchases on the Website, Doro may collect the following personal information:

Information needed for the creation of your account on the Website: first name, last name, email address, phone number, postal code and password;

Additional information collected during user navigation: which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website. However, this information is aggregated and is not used to identify you;

Additional information collected when purchasing: first name, last name, email address, phone number, postal code and password;

Additional financial information collected in order to process online payments; and

Additional information collected when you submit a question, an opinion or a comment, or when you choose to participate in surveys.


You may also choose to provide your geographical location, provided we obtain your express consent, in order for you to know where is the closest location where Doro’s products are sold.





The information we collect is necessary to provide you with a customized, clear and secure Website, and to:

Create, use and keep your user account;

Complete financial transactions in order to provide the products and services you have ordered on the Website;

Provide assistance and solve any problems you faced during the use of the Website or of our products and services;

Inform you about news and updates of our products and services;

Personalize your experience of the Website;

To respond to your questions, your opinions and to your comments;

To administer our surveys in order to improve our products and services;

For any other purpose specified when you voluntarily send your personal data; and

In order to comply with applicable regulations and provide our services.





Subject to the following provisions, Doro will not rent, sell, share or otherwise disclose personal information about you to a third party without your consent.


Access within Doro does not require your consent, but is strictly limited to the persons for whom such information is necessary for the performance of their functions and duties.


Doro may also share your personal information with third parties operating on its behalf or with business partners only for the purpose of providing you services and completing online orders for products. Such agents, mandataries, consultants, data processors, service providers and other parties will contractually guarantee to Doro that they will use your personal information exclusively to provide specific services and that they will keep it confidential in accordance with the Privacy Policy and return it to Doro once the service has been provided, without keeping any copy.


For example, your personal information may be shared with other affiliated companies, our suppliers or subcontractors responsible for providing management, hosting, maintenance and administration of the Website and the services and transactions associated with it.


Your personal data may also be reported in compliance with applicable law and within the framework of agreements to ensure compliance with this policy.


In the event that Doro’s business, in whole or in part, is merged, sold or integrated with another business, we may disclose your personal information to the new owner of the business, including to companies established outside of Canada, under conditions and to the extent permitted by law, and in compliance with the terms of this Privacy Policy and applicable privacy laws of Canada.


In addition, we may be forced to disclose your personal information because of a law or a regulation in force, a court order or regulation, or if such disclosure is necessary in the context of an investigation or proceeding or fraud protection programs, on the national territory or abroad, to enforce any terms and conditions of any agreement with you or to protect the rights and property of Doro and you.





5.1 Information on products and services


As a Doro customer or in response to an inquiry, Doro may send you information about products, services and business provided by Doro and Doro group companies.


In this regard, we comply with the choices you have expressed at the creation of your account. Moreover, you can always change your choices:

By configuring the settings for your user account, or

By sending us an email at the following address:

By using the unsubscribe links in our newsletters or emails.


5.2 Performance of the service


Doro may have to ask you to provide information on your experiences, which will be used to evaluate and improve the quality of its services. You are in no event and under no circumstances obliged to provide such data.

Doro may also contact you to inform you of any defects and problems related to its services, and to provide you with information on your purchases (for example, notification when the command is sent).





Your consent to the collection, use and communication of personal information by Doro can be withdrawn at any time, subject to legal and contractual restrictions and a reasonable notice. Please note that if you choose to withdraw your consent, Doro may not be able to provide you with certain products or services.


You have the right to access, correct, and withhold your personal data at any time and to object upon legitimate grounds to the processing of your personal information.


You can exercise these rights by sending an email to the following address: Doro AB, Magistratsv. 10, 226 43 LUND, Sweden,


You can also, at any time, exercise your right to unsubscribe from receiving any further commercial electronic messages by sending an email to the following address: Doro AB, Magistratsv. 10, 226 43 LUND, Sweden, and state “unsubscribe” or by clicking on the unsubscribe icon in any emails received from us.





We have implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.  We will notify you if we learn that your personal information has been accessed from our system for an improper purpose.





Your data will be stored only for the time necessary for the purposes described in this Privacy Policy or the time required to comply with applicable regulations.





Your personal information may be transferred to our data processing and retention facilities located outside Canada. Please note that in the event that Doro discloses personal information about you in a foreign jurisdiction, local laws may otherwise allow your personal information to be accessed by third parties without your consent.





10.1 Use of Cookies on our website


We use cookies to collect information about your online preference. Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page.


We use the following categories of cookies on our Website:


Category 1: Strictly Necessary Cookies


These cookies are essential in order to enable you to move around the Website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping cart items cannot be provided.


Category 2: Performance Cookies


These cookies collect anonymous information on how people use our Website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.


Category 3: Targeting cookies or advertising cookies


These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies such as Google to provide you with more personalized adverts when visiting other websites.


10.2 Your choices regarding cookies


You may at any time adjust your choices regarding cookies by using your browser settings and may thus to reject cookies from us, although doing so may affect your use of this website and your ability to access certain features of this website.


For more information about cookies and how to stop cookies being installed, please visit the following website:





Please be aware that other Web sites including sites that may be accessed through our site, e.g., via a hyperlink, may collect personal information about you. This privacy policy does not cover the information practices of those third-party sites.




We reserve the right to change this Privacy Policy at any time. Therefore, we recommend that you regularly peruse this Policy to inform you of any updates of its content.


This policy has been amended for the last time on December 16, 2015.


Terms and conditions for the Doro software


My Doro Manager and Doro software terms and conditions